We want you to be satisfied with your purchase. This policy explains when a refund or
return is available.
Digital access
Digital editions are read on our online platform. They are not downloadable and cannot be
saved to your device.
Digital access is billed once a year at $120.00. Digital editions are not refundable. Once your access
has been activated, the purchase is final.
Cancelling your plan
You can cancel your plan at any time from your account. There is no notice period and no
cancellation fee.
Cancelling stops future billing. Your access continues until the end of the year you have
already paid for. Cancelling does not produce a refund for any remaining part of that year.
If you do not cancel, your plan renews automatically each year. We will email you before
each renewal charge.
If your digital access does not work
If the platform will not load, your account does not open, or you cannot reach the content
you paid for, contact us within 30 days. We will fix the problem or, if we cannot restore your
access, issue a refund.
Physical books
Printed books are made to order, so we do not accept returns or exchanges for change of mind. Please check the format and quantity before you order.
This does not affect your rights if something goes wrong with the order itself — see Damaged, defective or incorrect items below.
Damaged, defective, or incorrect orders
If your order arrives damaged, defective, or incorrect, contact us within 30 days of delivery
with your order number and photographs where relevant. We will arrange a replacement or
a refund at no cost to you.
Refund processing
Approved refunds are issued to the original payment method within 14 days of approval.
Your bank or payment provider may take additional time to post the funds.
Where a refund is issued, access to the digital product will be withdrawn.
Contact
For help with an order, email us with your order number.
